Return Policy Page

Conditions for Returns

1.   The product must include the original tags, user manual, warranty cards, freebies and accessories.

 The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Nazaha packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers’ box.

Returns Policy

1.       For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, and Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewelry, watches, duffel bags, and shoe-care. 

2.       For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice.

Return Time for Categories

• Men’s Style:  Men’s style products should be returned within 7 days.
• Women’s Style:  Women’s style products should be returned within 7 days.
• Babies & Toys:  Babies and toys products must be returned within 7 days.
• Health & Beauty:  Health and beauty products must be returned within 4 days.
• Computer Electronics:  Products must be returned within 3 days.
• Security and Surveillance:  Security and surveillance products must be returned within 3 days.
• Home & Living:  Home and Living products must be returned within 3 days.
• Sports & Outdoor:  Sports and outdoor products must be returned within 3 days.
• Groceries & Organics:  Groceries and organics can’t be returned.
• Interior & Exterior:  Interior & exterior must be returned within 3 days.
  

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product and it has undergone a quality control (2 working days). The expected refund processing time is within 10 days.